Delivery and support

Shipping & returns

Last updated: 19 August 2026

Where we deliver

We currently accept orders for delivery within the United Kingdom only. International checkout is temporarily unavailable while our export and customs arrangements are completed.

UK delivery

UK standard delivery costs £3.95, including VAT where applicable. Coffee is roasted to order before dispatch. The available service and current estimate are shown at checkout. Delivery dates are estimates unless we expressly agree a guaranteed date.

Incorrect or delayed addresses

Please check your address before paying. Contact us as soon as possible if it is wrong. We cannot guarantee a change after roasting or dispatch has begun. If delivery fails because the address supplied was incomplete or incorrect, we may ask you to pay the reasonable cost of redelivery.

Cancellations and unwanted goods

For eligible purchases, tell us within 14 days after delivery that you wish to cancel, then return the goods within the following 14 days. Email orders@plentykoffee.com with your order number or use the model cancellation form. Return instructions will be provided before you send anything back.

Unless the goods are faulty or we agree otherwise, you pay the direct return cost. Please keep proof of postage. Sealed goods that are not suitable for return for health or hygiene reasons may lose the cancellation right once unsealed.

Problems with an order

If coffee arrives damaged, faulty, incorrect or not as described, contact us promptly. Include your order number and photographs where practical. We will assess the issue and provide an appropriate replacement, price reduction or refund in accordance with your statutory rights.

Refund timing

Approved refunds are returned to the original payment method. For eligible change-of-mind cancellations, we refund within 14 days after receiving the goods back or receiving evidence of return, and may withhold the refund until then.